1. Complaining to a Bank
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter:
- explain why you are writing
- express concern about the missing card
- ask them what they intend to do
2. Making Recommendations
You normally go shopping in the area where you live. However, you think some of the facilities for shoppers could be improved. Write a letter to your local newspaper. In your letter:
- say in general what you like about shopping in your area
- say what is wrong with the facilities
- suggest how they can be improved
3. Complaining about a Product
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to the store. In your letter:
- tell the store where you live & what happened
- explain the problem with the laptop
- state what action you would like the store to take
4. Complaining to a Landlord
You have been living in a rental apartment for the past year. Recently a new neighbour moved in who has loud parties several times a week. Write a letter complaining about this to the landlord. In your letter:
- explain the situation
- describe why it bothers you
- suggest a solution
5. Making a Suggestion
You exercise regularly and have been a member of many different gyms. Recently, you moved into a new neighborhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the change rooms. Write to Mr Koto, the manager. In your letter:
- explain who you are
- describe the problem exactly
- make suggestions to improve the gym
6. You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
- give details of what went wrong
- explain what you had to do to overcome the problem at the time
- say what action you would like the manager to take
Source: www.goodluckielts.com
